Job title: Service Delivery ManagerLocation: Croydon/hybridRate: 558 per day inside ir35Contract: 6 months+ SC security clearance is required for this role Overview Experienced Service Delivery Manager required to oversee and co-ordinate engineering activities for CNI platform Level 3 support engineers for a client of mine who are a leading IT and Digital transformation consultancy operating within the public sector. Key Responsibilities: 1. Service Management: Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations. 2. Incident and Problem Management: Manage the resolution of incidents and problems to minimize impact on business operations. Implement proactive measures to prevent recurring issues. 3. Change Management: Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. 4. Performance Reporting: Generate and analyze performance reports to track service delivery metrics. Present findings to senior management and stakeholders. Skills Required:- ITIL 4 Foundation Service Now knowledge Excellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levels Desirable Skills:- Jira knowledge Confluence knowledge Agile methodologies If you are interested in this role, please feel free to reply to this advert or call me on (phone ..... full job details .....