Your new companyYou will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities.
Your new roleAs a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.
What you''ll need to succeedTo excel in this Housing Officer role, you will bring:

• Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases
• Strong ability to manage complex and high-volume caseloads effectively
• Excellent communication and interpersonal skills, with the ability to influence positive outcomes
• Experience of working with vulnerable customers and handling challenging situations with empathy
• Strong organisational and record-keeping skills
• A full driving licence and willingness to travel across a housing patch

Desirable:

• Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes

What you''ll get in return

• A rewarding role with real impact on communities and residents'' lives
• Flexible hybrid working arrangements supporting work-life balance
• Opportunities for professional development and career progression
• A supportive, inclusive team culture within a values-driven organisation
• Competitive salary and benefits package

What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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