Scheduling and planning, managing inbox, logging calls, dealing with complaints Your new company Are you a proactive and organised individual with a passion for delivering exceptional customer service? Join a dynamic, global organisation based in Watford as a Customer Service Administrator and become a vital part of their service team.Your new role You will be overseeing administrative assistance and support to all customers, engineering staff and others within the business, ensuring that high standards of customer service levels are achieved. Coordinate and manage engineer diaries to ensure timely service delivery.Accurately record incoming service requests and ensure they are actioned promptly.Monitor engineer attendance for SLA''SHandle customer concerns with professionalism, escalating issues to the appropriate teams for swift resolutionEnsure all calls are dealt with quickly and efficiently at all times, within a minimum of 48 hoursProducing daily escalation report for all outstanding issuesWhat you''ll need to succeed Previous experience in a customer service or administrative role Previous experience in a scheduling/ planning roleStrong organisational skills and the ability to multitask in a fast-paced setting.Excellent communication skills, both written and verbal.A calm and confident approach to problem-solving and complaint handling.Proficiency in Microsoft Office and CRM systems.What you''ll get in return A supportive and inclusive team culture.Opportunities ..... full job details .....