Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change and Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirementsBe escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting IncidentsEnable achievement of maximum Customer Service satisfaction levels and SLA''s via measuring, tracking and reporting, including Continuous Service Improvement activity.Manage Change Requests through to successful deliveryAccountable for the technical stability/functionality of the designated systemsOrganising and coordinating the service teamEscalating operative, technical or financial issues as relevantCalculating, estimating and planning service projects and their allocated budget and resources.Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material ..... full job details .....