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2nd Line Support Engineer

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Bechtle UK

Base pay rangeBechtle are Europe''s leading IT solution and service provider.

As a 2nd line support engineer, you will work as part of a larger team to provide solutions, support, and services to our customers.

Job Role Responsibilities

Provide 2nd line technical support for all customers.

Ensure customer incidents are resolved promptly (on and off-site).

Take responsibility and meet department Service Level Agreements.

Collaborate with 1st and 2nd line support teams and field engineers to maintain high communication standards.

Provide technical guidance to helpdesk team and field engineers.

Ensure proper installation of customer solutions equipment/goods according to standards and best practices.

Support managed services operations, including weekend tasks.

Assist in technical design, implementation, and support of customer incidents and projects.

Conduct customer audits and prepare documentation.

Create and maintain customer infrastructure and service documentation.

Assist in planning internal and customer project work.

Manage change control processes and maintain digital records.

Test each service incident or installation as per client sign-off and ensure proper documentation.

Perform tasks assigned by the service helpdesk, team leader, or technical manager.

Identify and suggest additional opportunities during customer infrastructure reviews.

Job Requirements

Excellent customer communication skills.

Ability to work independently and intuitively.

Good written skills for reporting and documentation.

What We Offer

Hybrid working (3 days in-office / up to 2 days remote after 3-month probation).

Salary £30,000 - £35,000 depending on experience.

Location near Northampton center with modern facilities.

Top-tier technology for office and home use.

Subsidised healthcare benefits.

Annual leave of 25-30 days plus bank holidays and optional unpaid leave.

Progression plan with training and mentoring programs.

Experience

Minimum 2 years supporting servers, networks, printers, PCs, and applications.

Experience with Microsoft enterprise products, antivirus, and backup platforms.

Desirable: experience with Citrix, VMware, Cisco.

Supporting peripheral equipment like routers, switches, UPS, printers.

Relevant certifications (MCP, MCSA, MCSE, CCA, CCNA) are highly desirable.

Additional Details

Reports to: Service Desk Team Leader

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and Consulting

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