IT Helpdesk Support TechnicianSwindon, Wiltshire 35,000 per annum + benefitsPermanent A leading UK organisation is seeking an IT Helpdesk Support Technician to provide high-quality 1st and 2nd line support across its IT systems and users. This is an excellent opportunity for someone who enjoys hands-on technical work in a busy, customer-focused environment.You will support and maintain hardware, software, mobile devices, and networks, acting as the first point of contact for IT queries. The role also includes user account administration, supporting internal business systems, assisting with onboarding/offboarding, and helping maintain accurate asset records. Key Responsibilities:Deliver 1st/2nd line support for helpdesk incidents and requestsInstall, troubleshoot, and maintain IT hardware, software, and peripheralsSupport internal business systems and user administrationAssist with onboarding/offboardingMaintain and document assetsLiaise with internal teams and third-party suppliersContribute to projects and process improvementsFollow procedures and information security standards About You:Experience in a 1st/2nd line support roleStrong troubleshooting and customer service skillsGood understanding of hardware, software, and networkingClear communicator with a proactive, solution-focused mindset What''s on Offer: 35,000 per annum25 days holidays plus bank holidays Successful candidates will be contacted within 7 working days of their applications. should you not hear from us ..... full job details .....