Team Leader - Customer Service & Sales

Location: Northampton
Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00)
Salary: -28,000 - -34,000 + Quarterly Bonus (OTE approx. 10%)

The Role

We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone-based customer service and sales teams.

You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands-on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets.

Full product and system training will be provided, so previous insurance experience is not essential.

About You

We are seeking someone who is:

• Confident, positive, and highly organised
• Experienced in managing customer service or sales teams
• A natural leader with a coaching mindset
• Hands-on and willing to support the team to achieve KPIs
• Patient, empathetic, and excellent at building rapport

We welcome candidates from all industries who are enthusiastic, people-focused, and committed to developing others.

Key Skills

• Team leadership experience in customer service or sales
• Excellent communication and interpersonal skills
• Flexible, proactive, and able to multitask
• Commitment to quality, integrity, and performance
• Coaching and mentoring abilities

The Package

• Competitive salary: -28,000 - -34,000 (dependent on experience)
• Quarterly bonus scheme (approx. 10% OTE)
• 25 days holiday plus bank holidays, rising to 30 days with service
• An additional day off for your birthday
• Permanent, full-time contract

If you''re passionate about leading and developing high-performing teams and enjoy delivering excellent service to customers, this is the perfect role for you.

Customer Service Team Leader, Sales Team Leader, Operations Team Leader, Contact Centre Team Leader, Call Centre Supervisor, Customer Support Manager, Service Team Lead, Sales Operations Supervisor

Impact Recruitment are a recruitment agency working on behalf of our clients.