Overview

To effectively support the implementation and manage the Bank''s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Learning and Development programme.Responsibilities

Support Head of Home Finance Distribution building a best in class ''Go To'' team for expertise and embed the culture of ''Right First Time'' across the Customer and Broker journey.Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes.Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.Facilitate reporting and presentation of performance metrics against the controls and service frameworks.Support major incident identification, escalation, and resolution.Undertake risk event reviews and analysis, root cause analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.Good working knowledge of Mortgage and Home Finance regulation.Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management and controls principles appropriate to the three lines of defence model.Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge.Ideally hold a Competent Supervisor status.Company and Benefits

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Benefits

25 days holiday entitlement increasing with servicePension planPrivate medical insuranceDental coverIncome protectionLife assuranceEmployee referral bonus

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