IT Service Design and Introduction Lead - Financial services - Up to 892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge and SkillsProven experience in Service Design and Transition within a regulated financial services environment.An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management.Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context.Deep knowledge of ITIL v4 service management frameworks.Excellent stakeholder management and communication skills, with the ability to influence at all levels.Strong documentation and process design capabilities.Experience with the service management tool ServiceNow. Preferred QualificationsITIL v4.Project management certification.Proficiency in tools like Visio and SharePoint for service documentation and process mapping.Background in enterprise architecture or solution design. Regulatory KnowledgeExperience working with Japanese or Asian financial institutions is a plus.Knowledge of ECB SSM (Single Supervisory Mechanism) expectations and DORA (Digital Operational Resilience Act) is advantageous Logistics:2 days a week in office (london) 892 day rate umbrella 12 month contract Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are ..... full job details .....