Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call AllowanceWhy Apply?This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology-driven environment, supporting a leading private sector organisation during a transformative migration to Microsoft Azure. You''ll be part of a forward-thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide.IT Helpdesk Technician ResponsibilitiesDeliver 1st line IT support both remotely and on-siteManage and resolve incidents via the IT Service Management platformConfigure, deploy, and maintain laptops, desktops, and corporate devicesSupport Microsoft 365 suite including Teams, SharePoint, and ExchangeManage Active Directory and Microsoft Entra ID (formerly Azure AD)Oversee device management and security through Microsoft IntuneProvide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN)Support Apple devices, including iPads, MacBooks, and macOSContribute to hybrid cloud migration projects and internal IT initiativesParticipate in the weekend on-call support rota (with allowance)IT Helpdesk Technician RequirementsEssential:Previous experience in a 1st Line IT Support/Helpdesk roleStrong knowledge of Windows 10/11 and Microsoft 365Understanding ..... full job details .....