Customer Services Advisor - August Start Your new company You''ll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector. Hours - 08:30 to 16:30On site - Monday to Friday Duration - 2 Months TempYour new role You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:Be contacted by phone and email to offer tailored advice.Support with issues like finance, accommodation, and visas (training provided).Log interactions and refer to specialist teams as needed.Use judgement to handle sensitive or complex queries.Assist with service improvements and student feedback.Adapt quickly to new systems and processes.What you''ll need to succeed Experience in a customer-facing or advisory roleClear, professional communication skillsAbility to manage sensitive issues with discretionStrong organisation and time managementConfident using databases and digital toolsFlexible, proactive, and keen to learnWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or email your CV to with the reference If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. ..... full job details .....