Job summaryPrimary responsibility is to the Device Service, providing a prompt and efficient service for both inpatients and outpatients. This post incorporates various aspects of patient care, housekeeping and administration to ensure a seamless and professional service.Main duties of the job The post holder will actively participate in organising and maintaining the device service as part of a multi-disciplinary team to provide a seamless service to patients under the supervision of Cardiologists, Registrars and Cardiac Physiologists.To prioritise own workload to ensure that all deadlines are met, ensuring all appointments are sent out on time and that clinics are booked and triage of waiting list is within targets set.To arrange all appointments for clinics and domiciliary visits, cancelling and re-arranging of clinics.To maintain a booking system for device appointments for specific clinics to include inpatient appointments and requirements to attend other areas of the site. Reporting on a regular basis any slippage in appointments to the Lead for CRM.To carry out all administration procedures involved with the accurate registering of new patients and deceasing on the computer system.To accurately recruit patients to remote monitoring servicesTo work closely with Physiologists to minimise waiting times for patients including swift hand over of request/messagesTo take part in develop and run audit programmes for the CRM service.About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.Details Date posted 29 August 2025Pay scheme Agenda for changeBand Band 3Salary £24,937 to £26,598 a yearContract PermanentWorking pattern Full-time, Flexible workingReference number 304-9010097Job locations Good Hope HospitalRectory RdSutton ColdfieldWest MidlandsB75 7RR

Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person Specification Qualifications Essential

*Education to a good general standardDesirable

*GCSE Maths and EnglishExperience Essential

*Experience of working in a busy administrative environment.*Experience in a customer facing role.*Decision making and resolving work related issues.*Able to work using own initiative and as part of a team.*Able to collaborate effectively with others.*Able to autonomously prioritise and plan workload to meet deadlines, often in pressurised environment.*Excellent attention to detail and accuracy.*Reliable and punctual with flexible attitude towards working hours to meet service needs.*Demonstrate strong desire and is enthusiastic about the role.*Ability to communicate articulately ( written, verbal and non-verbal)Desirable

*Experience working in the NHSAdditional Criteria Essential

*Knowledge and understanding the principles of :-*Team Work*Communication*Empathy*Thorough working knowledge of Microsoft Office packages i.e Outlook, Word, Excel.*Demonstrate strong desire and is enthusiastic about the role.*Ability to communicate articulately ( written, verbal and non-verbal)*Caring with the ability to relate to others.*Approachable and supportive.Desirable

*Good understanding of general office working procedures*Willing to be flexible.Person Specification Qualifications Essential

*Education to a good general standardDesirable

*GCSE Maths and EnglishExperience Essential

*Experience of working in a busy administrative environment.*Experience in a customer facing role.*Decision making and resolving work related issues.*Able to work using own initiative and as part of a team.*Able to collaborate effectively with others.*Able to autonomously prioritise and plan workload to meet deadlines, often in pressurised environment.*Excellent attention to detail and accuracy.*Reliable and punctual with flexible attitude towards working hours to meet service needs.*Demonstrate strong desire and is enthusiastic about the role.*Ability to communicate articulately ( written, verbal and non-verbal)Desirable

*Experience working in the NHSAdditional Criteria Essential

*Knowledge and understanding the principles of :-*Team Work*Communication*Empathy*Thorough working knowledge of Microsoft Office packages i.e Outlook, Word, Excel.*Demonstrate strong desire and is enthusiastic about the role.*Ability to communicate articulately ( written, verbal and non-verbal)*Caring with the ability to relate to others.*Approachable and supportive.Desirable

*Good understanding of general office working procedures*Willing to be flexible.Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer name University Hospitals Birmingham NHS Foundation TrustAddress Good Hope HospitalRectory RdSutton ColdfieldWest MidlandsB75 7RR

Employer''s website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)Employer details Employer name University Hospitals Birmingham NHS Foundation TrustAddress Good Hope HospitalRectory RdSutton ColdfieldWest MidlandsB75 7RR

Employer''s website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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