Training and Improvement Officer Lyndhurst, New Forest Hybrid (50% office-based) £35,646 to £39,469 per annum We are looking for a proactive Training and Improvement Officer to support and enhance the performance of our Housing Services team. This is a great opportunity for someone who enjoys working with people, systems, and data to drive improvement and support service excellence. About the Role In this varied role, you will take the lead on coordinating and delivering training for housing staff, promoting best practice in system use and data handling. You ll also work with teams to support performance monitoring and service improvement initiatives, using tools such as Microsoft Excel and Power BI to provide insightful reporting. You ll be key to embedding a performance-focused culture and ensuring staff are confident and capable in using systems and interpreting data to improve service outcomes. Training and Improvement Officer Key Responsibilities Deliver and coordinate training on housing systems and Microsoft 365 tools. Support performance monitoring and improvement across housing services. Develop and maintain reports and dashboards using Excel and/or Power BI. Provide guidance on data quality and system best practice. Work with teams to track KPIs and support informed decision-making. Collaborate with colleagues and external partners to support projects and improvements. Training and Improvement Officer Skills Required: Strong knowledge of Microsoft Excel; ..... full job details .....