Overview

Technical Support Engineer

– Spider is advertising on behalf of an IT Solutions company who are looking for an experienced

Technical Support Engineer

to join them in this exciting permanent, full-time role based in

East Tilbury, Essex .About them:They deliver expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, their dedicated team provides reliable, tailored technology solutions.Fantastic company package include:Salary:

Competitive salary ranging from

£28,500 per annum

depending on experience.Holiday:

20 days holiday per year. This excludes public holidays.Pension:

The company is part of the government workplace pension scheme.Other:

Opportunities for professional development and career progressionAbout the role:As an experienced

Technical Support Engineer , you will play a critical role in providing exceptional technical support and solutions to their clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite.

Working hours for this role will be 09:00 – 17:00Duties and Responsibilities include:Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction.Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible.Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary.Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff.Maintain and update systems through routine maintenance, ensuring optimal performance for all clients.About You:As a

Technical Support Engineer , you will be a driven and highly motivated individual with at least

3 years of experience in a technical support role within an MSP environment . You’ll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You’ll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions.

Successful applicants will also hold a Full UK Driver’s License (Manual preferred for access to company van).If you have the relevant skills and experience for this

Technical Support Engineer

role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.Please check your email inbox and spam / junk mail folder for any email correspondence for this role.If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.Additional keywords: Technical Support Engineer, IT Support Engineer, Senior, Lead Technical Support Engineer, Senior Helpdesk Engineer, Technical Support Analyst, DNS, DHCP Administration, SQL, BitDefender, PSA, RMM, Document Management tools, Antivirus, SharePoint, MS Office 365, 1st Line Support, First Line SupportThis vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

#J-18808-Ljbffr