Customer Service Coordinator
Cardiff

 £24,500

Are you ready for a fresh challenge in a thriving, growing business?

We are supporting a market-leading supplier to some of the world’s top retail brands in strengthening their Customer Support team with the addition of a proactive Customer Service Coordinator.

With decades of expertise in providing Goods Not for Resale (GNFR) — from office supplies and bespoke packaging to garment hangers and visual merchandising materials — this company is a trusted partner to household names including Superdry, JD Sports, Hugo Boss, Harrods, Dr. Martens, and many more.

The Role

As a Customer Service Coordinator, you will be the friendly and professional first point of contact for customer queries. Your day-to-day responsibilities will include:

• Handling and responding to client enquiries
• Tracking orders and providing delivery updates
• Liaising with internal teams to ensure smooth processes
• Supporting the delivery of excellent customer experiences that keep clients coming back

The Person

We’re looking for someone who can bring:

• Experience in a fast-paced office or customer service environment
• Excellent written and verbal communication skills
• Strong organisational and multitasking abilities
• A proactive approach and attention to detail

In return

• The chance to join a growing company with exciting career prospects
• A supportive and collaborative team environment
• The opportunity to make a real impact on client relationships and satisfaction

If you’re an energetic and motivated professional who thrives on delivering great service, we’d love to hear from you.