Job Title- Tenant Liaison OfficerLocation- Gateshead Salary- 28,000- 31,000 Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East.As a tenant liaison officer, you will;Be the first point of contact for residents during scheduled worksMake sure that residents are informed and happy with all updatesRespond to complaints and issues that ariseKeep detailed reports of resident feedbackAttend site visits with the site manager and conduct progress surveys when requiredAs a tenant liaison officer, is it required that you;Have excellent face to face and telephone communication skillsHave experience within social housing, and ideally construction/repairs teamsHave a full clean driving licenceHave a clean criminal record for enhanced DBS checksAs a tenant liaison officer, you will receive; 28,000- 31,000 dependent on experienceCompany van27 days annual leave plus bank holidayPension scheme up to 7.5%Retail discounts and health and well-being benefitsIf this sounds of interest to you, or you know someone that may be a ..... full job details .....