Technical Support Engineer Job Description As a Technical Support Engineer, you will serve as a frontline technical resource for customers and partners via phone, email, or web. You will deliver unique value by solving customer problems collaboratively and reactively, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to reach a broad customer base. You will be part of a team responsible for providing an outstanding technical support experience to our business customers, from problem identification to full resolution. Your role will involve providing technical expertise and demonstrating excellent communication and service-oriented professionalism. Responsibilities Own, investigate, and resolve complex technical issues for customers, acting as a trusted advisor.Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.Manage escalations and create incident reports for engineering or product teams.Drive technical collaboration with Engineering, Services, and Regional Support teams.Lead or contribute to peer communities and knowledge-sharing initiatives.Engage with Engineering and Supportability teams to identify product defects and suggest improvements.Provide feedback based on customer engagements to enhance product functionality and supportability.Participate in triage and case review meetings to accelerate issue resolution and share insights. Essential Skills Understanding of ..... full job details .....