Customer Service Account Manager Office-based Permanent We''re working with a friendly, growing business in Normanton, Wakefield, looking to recruit a Customer Service Account Manager to join their team. This role is ideal for someone with a sales, retail or customer-centric background who enjoys speaking to customers, converting enquiries into orders, and delivering an excellent experience from start to finish.You''ll manage your own portfolio of customer accounts, handling inbound enquiries and making proactive outbound calls to maximise sales opportunities. This is a fast-paced, office-based role suited to someone chatty, personable and commercially aware, who enjoys building relationships and working towards targets as part of a supportive team.What You''ll Be DoingManaging and developing your own customer accountsHandling inbound calls, enquiries and quotationsMaking proactive outbound calls to grow existing accounts and win new businessIdentifying upsell and cross-sell opportunitiesPreparing accurate quotes and converting them into ordersSupporting sales and marketing campaigns with follow-up callsKeeping CRM systems and customer records up to dateDelivering a consistently high level of customer serviceWhat We''re Looking ForA confident, outgoing personality with a strong telephone mannerExperience in sales, retail, customer service or account managementCommercial awareness and a natural ability to build rapportStrong communication skills, both written and ..... full job details .....