We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment. Customer Service Benefits Strong pension schemes Excellent job stability Career progression opportunities Industry-recognised training Inclusive and diverse workplace culture Free or discounted travel across eligible rail routes (role dependent) Full training will be provided to prepare you for this role. Customer Service Pay: Salaries starting from 24,781. Customer Service Role: Support passengers by assisting with journey planning, ticketing, and railcards. Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally. Managing ticket sales, refunds, and compensation claims. Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care. Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks. ..... full job details .....