THE ROLEWe are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.RESPONSIBILITIES Logging and answering both technical and functional queries for international partners and customersAnalysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected systemParticipate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365Identifying and reporting defects in our application code, and managing fixes through DevelopmentDocumenting solutions to grow our knowledge baseMaking recommendations on areas of process improvementSuggesting and adopting ways to improve the overall customer experienceProviding internal feedback on our products from a customer and technical perspectiveKEY SKILLS AND EXPERIENCEBSc in Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software companyExperience of using case management toolsExperience of using Virtual MachinesExperience of multi-tier ..... full job details .....