Overview

Faribrook Medical Centre is a GP surgery based in Borehamwood. We are looking for a practice administrator/care co-ordinator to work with our busy Fairbrook family team both in administration and reception. The person needs to be flexible, approachable, have empathy and patient-focused care. We are a total triage practice since September 2024 so phone calls are much lower and our patients are much happier as appointments are now available. He/She/They need to have a positive mental attitude and a lot of smiles!! We have a great workforce team.Main Duties

Booking and cancelling appointments accuratelyDealing with patients over the phone, via text, email, NHS app, NHS computer systems and face to faceCommunicating and liaising with the Clinical TeamTaking messages, requests and records/ pass information accuratelyScanning, Texting, Tasks, Referrals, Emailing and sorting postOverseeing patient appointmentsEnsure reception/waiting areas are clean and tidyRepeat prescriptions via a protocolLiasing with Pharmacists, Pharmacies, and all clinical staff in the practiceRegistrations and online accessAdministration of notes in and outTaking messages, requests and records/ pass information accuratelyLearning to signpost patients into the various appointments pathwaysWorking in the Reception, Triage, Secretary and Admin teamsJob Details

We are looking for 5 days Monday - Friday 8.00am-4.30pm 37.5 hrs. Working with the team in the surgery and NOT WFH. Covering in Reception, Total Triage, Secretarial and Administration teams of all roles. Flexibility to cover other shifts if needed. Our Care Coordinators are great multitaskers.Please be advised that if you have not received a response within the next 2 weeks, your application has not been successful on this occasion.Job Type: Full-time 37 hrsSalary: £12.21 April 25 with yearly review.Job Type: Full-timePay: £12.21 per hourBenefits and Experience

Health and wellbeing programmeMedical Receptionist: 1 year (preferred)Customer service: 1 year (preferred)Work Location: In person

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