Join the Customer Accounts team as an Early Intervention Officer to efficiently handle lower-level arrears cases and perform essential administrative tasks that safeguard the company''s income, enhance operational performance and support the long-term sustainability of customer tenancies. Operational hours Mon-Fri, 9 -5 (some flexible work between 8am and 6pm dependent on business needs)Home-based with min 1 day per week in the Manchester office, occasional additional days at the Manchester, Liverpool or Accrington office as and when required.Your new role Manage rent, service charge and sundry debt accounts across all tenures up to court level, ensuring timely customer engagement and high income collection.Provide basic welfare benefit guidance and liaise with relevant agencies to support customer financial wellbeing and tenancy sustainability.Handle income-related customer interactions across multiple channels, contributing to team KPIs through proactive performance and collaboration.Deliver tailored, high-quality customer service while working with internal and external partners to achieve positive outcomes and operational efficiency.What you''ll need to succeed Demonstrated success in debt collection with strong negotiation abilitiesExperience in specialist income areas such as Supported Housing, Former Tenant Arrears, Leasehold, Commercial, or Sundry DebtSolid understanding of welfare benefits and the ability to provide accurate guidanceWhat you''ll get in return Weekly ..... full job details .....