OverviewMastercard''s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.

RoleThe Product Director will join Mastercard Digital Enablement Services (MDES) and take responsibility for the implementation of product strategies, overseeing requirements intake and prioritization, managing product roadmaps, and leading/owning the delivery of product enhancements and value-added services. The ideal candidate would have a proven track record of managing large scale B2B digital products/solutions in the financial services, payments, mobile or related industry sectors. They will exhibit a customer-centric mindset and have an outstanding record of developing products or managing digital initiatives that deliver new services in a fast-paced and changing environment with multiple and competing priorities. The Product Director will be responsible for the development and management of products/services within the MDES Issuer Enablement and Customer Onboarding domains, including B2B customer onboarding, automation and self-service applications. This pivotal role requires a robust strategic mindset, organizational finesse, strong management discipline, and advanced leadership skills. The successful candidate should demonstrate the ability to foster strong collaboration with engineering teams, manage stakeholders across all levels, lead cross-functional teams, and effectively navigate geographical and time zone differences. The candidate should demonstrate a willingness to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary.

Responsibilities

Develop and execute product strategies, roadmaps, annual objectives and plans

Lead cross-functional teams

Gather and assess "voice of customer", industry trends, market and competitive research data

Define product requirements based on strategic priorities, customer feedback, market insights

Conduct market research and opportunity assessments on new ideas and concepts

Lead ideas generation, concepts validation, business cases development, and present new ideas for executive approval

Oversee the demand intake and prioritization process for product enhancements

Manage product roadmaps and backlog items

Perform analysis of products/technology vs customer needs and business requirements

Scope, plan, and execute large development efforts as well as small rapid product feature enhancements

Lead product development projects through the end-to-end product lifecycle

Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development/enhancement/modernization

Manage the existing products, including internal solutions/platforms and customer-facing applications and services

Partner with key stakeholders across the organization to develop and deliver product initiatives

Lead collaboration with engineering and global technology teams to maintain and build platforms

Engage with regional teams, customers and third parties to communicate product roadmaps and value propositions

Develop product marketing materials, training materials, videos, case studies in collaboration with marketing teams and vendors

Monitor, track and report product performance metrics and KPIs

Manage user access to applications and change control processes

Develop product collateral and support materials for internal teams and external customers

Deliver product training for internal support teams and external customers

Present at customer and internal forums

Ensure compliance with company policies, processes, and governance

Provide leadership, guidance, development support and knowledge transfer to team members

Role requirements

Strong product management experience in B2B digital products/solutions in the financial services, payments, mobile or related industry sectors

High-energy and proactive with the ability to manage own and team workload in a fast-paced environment

High degree of initiative and self-motivation with a willingness and ability to learn and deliver results

Strategic business mindset and ability to translate technical product offerings into business value

Ability to understand complex business needs, competitive offerings, and industry trends

Ability to comprehend and engage with complex technology solutions, remaining hands-on with tools

Willingness to learn, including a high degree of technical details

Strong communication skills, relationship-building and project management abilities

Ability to build rapport, lead cross-functional collaboration, and manage stakeholders and partners

Experience working with geographically distributed teams across time zones

Experience in ideas generation, concepts validation, business cases, and presenting to executives

Bachelor''s degree in a relevant subject or equivalent experience

10+ years of professional experience with demonstrable track record

Skilled in using product management and reporting tools (e.g., Confluence, Jira, AHA, Domo, Figma or similar)

All about You

You are a proactive, high-energy problem solver with passion for delivering best-in-class products for customers

You have strong organizational, planning and execution skills and a can-do attitude

Experienced in managing and developing large-scale B2B digital products/solutions

Skilled in operating in fast-paced environments with multiple priorities

Experienced in leading teams, including direct reports and cross-functional teams in matrix organizations

Able to engage with engineers, architects and developers in tech discussions

Skilled at building organizational relationships and influencing teams across functions

Experience working in complex matrix structures and multi-time-zone delivery

Experience with Financial Services, Payments, Digital Commerce/e-Commerce, Cloud, Big Data, Data Science/Analytics; Microservices a plus

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for Mastercard is responsible for information security: abide by security policies, ensure confidentiality and integrity of information, report suspected violations, and complete mandatory security trainings in accordance with Mastercard guidelines.

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