Customer Service Assistant

Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment? We are looking for a proactive and detail-oriented Customer Service Assistant to support our clients internal and external customers with excellence.

What You Will Do

• Handle incoming phone calls and emails efficiently, directing queries to the right departments
• Prepare and send customer quotations using our ERP system
• Accurately input and process customer orders, ensuring timelines and details are met
• Provide support with order status updates and returns
• Maintain and update CRM records with account and contact information
• Assist Customer Service Representatives and other departments with clerical tasks

• Strong verbal and written communication skills
• A positive attitude and commitment to delivering high levels of customer service
• Ability to work collaboratively with colleagues across the business
• Good IT skills, including Microsoft Office and ERP or CRM systems
• Flexible and adaptable to changing customer and business needs
• Excellent attention to detail and time management

• Based in Banbury close to the M40. This is an office based role.
• Working Hours
• Full-time, Monday to Friday
• Salary up to -29,500 DOE