My client in Greater London are looking to appoint a talented Head of Customer Experience and Resident Support on a Contract basis. Provide strategic and operational leadership for the council''s "front door", a busy operational multi-channel multi-site service across phone, face to face, social media and any other channels required. What''s on offer:Salary: 550 per day, Inside IR35 negotiable based on experience please submit your CV with the rate you requireHybrid working Contract type: ContractMonday - Friday About the role:Based in Greater London (Hybrid): Lead the design and change management to a new operating model and brand for Customer ServicesDesign and lead contact centre services that deliver a more preventative, holistic, right-first time serviceEnsure services are targeted towards residents that need support, and put in place the mechanisms and behaviours that redirect residents to digital and/or phone channelsEnsure the service has a robust and comprehensive data, quality and performance framework About you: You will have the following experiences:Extensive experience in a similar roleExperience of running a large busy and demanding operational customer-facing serviceStrongly resident-centred and equalities-focussedLocal Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted.Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not ..... full job details .....