Air Import Coordinator - Sunday to Thursday - FelthamJob Summary:Our client, who are looking a gobal forwarder are looking for a detail-oriented and customer-focused Air Import Coordinator to manage the timely and efficient movement of air freight and information. This role ensures smooth operations within the Air Import department while maintaining high standards of customer service and compliance.Job type: PermanentShifts: Sunday to Thursday - 07:00 to 15:00Key Responsibilities:Manage smooth and timely freight process flow for air imports.Ensure accurate and timely data entry in the operating system.Track and trace air import files using internal systems, airline websites, or direct communication with airline offices.Coordinate timely delivery of import freight to customers.Send documents promptly to customers or brokers for customs clearance.Ensure accurate and prompt billing for clients and vendors.Communicate with customers to arrange international shipments and meet service expectations.Foster strong relationships with vendors including airlines and trucking companies.Maintain compliance with internal standards and external regulations, including Operational Process Standards (OPS) and government/customs requirements.Continuously review and improve departmental process flow for efficiency.Follow and update customer-specific standard operating procedures (DLSOP).Achieve performance standards and KPIs as per company procedures.Respond promptly to overseas communications ..... full job details .....