Our Client is a market-leading payment technology firm, providing solutions and services to countries and markets internationally, and are growing at pace. To support this, they require a Senior Customer Success Manager to join and play a leading role. As Senior Customer Success Manager here you will lead the Customer Success function, managing a small team of Customer Success Specialists, and drive long term client value and retention. The role combines classic customer success leadership with commercial awareness, ensuring that clients realise maximum value from the company''s solutions - from onboarding through renewal. You will act as the key liaison between clients and internal teams (Product, Technology, Operations, and Sales), champion customer needs, and support revenue growth through strong account management. You will also represent the company externally at key industry events and help shape our customer facing strategy. Key duties across key principal areas will include: Customer Success Leadership and Team Management Develop the Customer Success strategy, ensuring alignment with company objectives and customer value goals Set team goals, performance targets, and KPIs, ensuring they are tracked, monitored, and continually improved Lead and mentor a small team of Customer Success Specialists, fostering a high performing, customer centric culture Implement scalable processes, playbooks, and operational frameworks across onboarding, adoption, and retention Analyse ..... full job details .....