LNJ Recruitment is working on behalf of a leading UK insurance organisation to appoint a Risk and Governance Manager to support Retail''s COO and wider business teams in maintaining strong operational governance, first-line risk management, and oversight of customer outcomes across UK Retail.The role also plays a key part in translating MI and customer outcome data into clear insights, supporting informed decision-making, remedial actions, and continuous operational improvement.Key ResponsibilitiesOperational Risk and ResilienceMaintain and continuously develop Retail''s operational resilience framework and business continuity plans.Support scenario testing, lessons learned reviews, dependency mapping and resilience action planning.Update and maintain the Retail Operational Risk Register, ensuring risks are clearly articulated, assessed, owned and mitigated.Governance and Control OversightCoordinate first-line controls and remedial actions arising from audits, assurance reviews or regulatory requirements.Drive completion of governance actions, maintaining clear tracking, assurance schedules and reporting packs.Ensure Retail governance frameworks and controls remain aligned with Group standards and regulatory expectations.Committees, Conduct and Consumer DutyAct as secretariat and delivery lead for the Retail Customer and Conduct Committee.Track actions relating to Consumer Duty, customer outcomes, fairness and vulnerability.Ensure conduct and customer outcome considerations ..... full job details .....