Customer Service Specialist              

The Launch Group are currently recruiting for Customer Service Specialists to deal with inbound Universal Credit Queries. This is role is home based.

Hourly Wage: £12.71 per hour / £24,785.50 per annum

Location: Remote Working (Applicant’s must reside in South Tyneside to be eligible for home working)

Contract: Permanent

Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND or BANK HOLIDAY WORKING

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About TP:

TP is a leading global digital business services company, founded in 1978 and headquartered in Paris, France. It specializes in outsourced customer experience management, offering services like AI-powered customer support, technical assistance, and data analytics. TP operates in over 170 countries, supporting hundreds of languages for various brands.

Job Description:

As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers, such as below:

• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more.
• Strong verbal and written skills with the ability to show attention to detail.
• Ability to establish excellent customer relationships in a fast-paced environment.
• A can-do attitude with the ability to interact with lots of different people.
• Customer Service experience is advantageous however full training will be provided.
• Ability to work within a fast paced, challenging and rewarding environment.

Employee Benefits:

• Refer-A-Friend earns up to £1,200 for you.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Progress.