Overview

Chalkline are recruiting for a driven and capable 2nd Line IT Support Engineer to join our team in Borehamwood. You will work directly with our clients across a range of Microsoft technologies and provide high-quality support that makes a real difference to their businesses.Location : Borehamwood, WD6 1JDSalary : £30K - £40K per annum, DOE + excellent benefitsContract : Full time, PermanentBenefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% pension contribution (matched by employee), stock options after 1 year service, Private Health Insurance after 2 years serviceAt Chalkline, we are a Microsoft Solutions Partner focused on Modern Work and Azure Infrastructure, with an Advanced Specialisation in Azure Virtual Desktop. We are committed to delivering technical excellence and outstanding service to every client, and to the development of our team through Microsoft accreditations.We are looking for a collaborative, skilled 2nd Line IT Support Engineer to join our close-knit Borehamwood team. Youll work with clients across a range of Microsoft technologies and provide high-quality support that makes a real difference to their businesses. Youll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.ResponsibilitiesProviding excellent 2nd line technical support to our clientsActing as an escalation point for the 1st line support teamTroubleshooting issues across a wide range of systems and technologiesWorking on projects involving Microsoft 365, Azure, Intune and moreAssisting with research and development of new services and solutionsYour Experience and SkillsAt least 3 to 5 years of experience in an IT support or systems roleStrong working knowledge of: Microsoft 365, Microsoft Azure, Microsoft Entra, Intune, Windows Server (2016/2019/2022), Active Directory, Windows networking, basic routing, switching and firewall rules, printer support and troubleshootingExcellent written and verbal communication skillsA strong customer-focused attitudeA proactive, can-do approach to problem-solvingWhy Join Chalkline?Work with the latest Microsoft technologiesGain industry-recognised certificationsBe part of a friendly, supportive team that values quality and professionalismReceive continuous learning and development opportunitiesMake a real impact in a growing businessPlus free parking, training programmes and much more!If you feel you have the skills and experience to be successful in this role, please click on APPLY today. No agencies please.

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