Direct message the job poster from AmpstekOverview

Location:

Chester, UK (Hybrid – 50% onsite, 50% remote)Employment Type:

6-Month Contract (TP)Start Date:

Immediate joiners / within 2 weeks preferredNo. of Openings:

3About the Role:

We are looking for

Multilingual Service Desk Analysts

to join our client’s IT Service Desk team in Chester. This is an excellent opportunity to work in a dynamic support environment, providing first-line technical support to users across multiple regions.Responsibilities

Provide 1st line IT support by troubleshooting technical issues and resolving incidents.Log and classify tickets using

ServiceNow

and ensure timely resolution within SLAs.Escalate and coordinate cases that require cross-team collaboration.Monitor service queues, prioritize issues, and ensure customer satisfaction.Deliver excellent customer service with clear and effective communication.Language Requirements

We have

three openings , each requiring fluency in different language combinations, in addition to English:Position 1

– FrenchPosition 3

– Spanish + PortugueseSkills and Experience

Background in IT Service Desk / Technical Support.Familiarity with

ServiceNow

(or similar ticketing system).Strong troubleshooting and problem-solving ability.Excellent written and verbal communication skills.Multi-tasking and prioritization skills in a fast-paced environment.Collaborative, customer-focused team player.Why Join

Hybrid working model (balanced onsite and remote).International exposure supporting multilingual users.Opportunity to work in a collaborative and dynamic IT support team.How to Apply

If this opportunity interests you and you are available to join immediately or within a short notice period, please send your

updated CV

to

praveen.s@ampstek.com .Employment details

Seniority level:

Mid-Senior levelEmployment type:

ContractJob function:

Information TechnologyIndustries:

IT Services and IT ConsultingReferrals increase your chances of interviewing at Ampstek by 2xGet notified about new Service Desk Analyst jobs in

Hooley, England, United Kingdom .

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