Overview

United Kingdom - Bagshot Posted: 12/08/2025 Salary: £30K to £35K per Year ID: 36429_BH Apply OR Application Support Analyst Location: 95% Remote - Reading based onboarding Type: Full-time, Permanent Salary: Up to £35,000 per annum + BenefitsResponsibilities

Be the go-to contact for user queries and troubleshoot entry-level application issuesTrack, prioritise, and progress support requests through to resolutionMaintain accurate records of processes and incident handlingCollaborate with senior technical teams to resolve complex issuesAssist with basic SQL queries and reporting tasksSupport release schedules and system monitoring activitiesFrom investigating day-to-day issues and helping users regain access to systems, to keeping support records up to date and spotting areas for process improvement, your input will be key to ensuring smooth operationsWhat you’ll bring

Experience in an IT helpdesk or application support environmentA clear and confident communication style, both written and verbalStrong organisational skills with the ability to juggle multiple prioritiesA proactive mindset with a genuine interest in learning new technical skillsBonus

Some familiarity with SQL or databasesProficiency with tools such as Excel, SharePoint, and Microsoft TeamsAn understanding of business reporting or finance-related processes

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