Description The Head of Leisure will be accountable for the smooth planning and safe operational delivery of our leisure proposition across resort. This includes leading through all activity for Splash, Fairground, Sports, PlayX and all paid activity-based proposition. KPIs Guest NPS Successful delivery of the Leisure Proposition Accountable for PandL Management including labour management. Team retention and engagement Right People, Right Place, Right Time Audit results, HandS. General Duties and Key Accountabilities Accountable for the delivery of all leisure activity across resorts Ensure the proposition are delivered in line with advertised offering, IP Contracts and Brand Standards. Ensure all guest feedback is captured, trends analysed, and opportunities explored. Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives. Be a champion of the Butlin''s Values and Leadership Behaviours. Ensure we always have a focus on RPRRT in the way we recruit and manage contracts for team. Inspire action and ownership for delivery of the departmental plan by breaking it down into measurable objectives. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores. Ensure that and Leisure is ..... full job details .....