Credit Controller required on a temporary basis in Solihull. You would be responsible for the proactive collection of outstanding customer invoices. The role focuses primarily on contacting customers to secure payment, resolving payment queries, and reducing aged debt while maintaining professional customer relationships. Key Responsibilities Proactively chase outstanding invoices via telephone, email, and other communication methods to ensure timely payment. Maintain regular contact with customers regarding overdue balances. Reduce debtor days and keep aged debt within company targets. Record all collection activity accurately within the accounting or CRM system. Identify payment issues and escalate where necessary. Resolve basic invoice or payment queries by liaising with internal departments where required. Send customer statements, reminder letters, and payment requests. Monitor and follow up on payment plans where agreed. Maintain professional and consistent communication with customers. Provide regular updates to the Credit Control Manager on collection progress. Ensure all activity follows company credit policies and procedures. Key Performance Indicators (KPIs) Reduction of overdue debt. Achievement of collection targets. Debtor days (DSO). Number of daily customer contacts. Aged debt performance. Skills and Experience Required Previous credit control or debt collection experience preferred. Strong telephone-based collection skills. Confident ..... full job details .....