We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham. This is a key role in contributing to the smooth-running of the Aftersales and Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client''s customers and maintaining professional working relationships with their supplier partners. Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers. In return, our client can offer a hybrid Mon - Fri 9am - 5.30pm working week, with two Saturdays per month (you''ll get a day off in the week) and a starting salary of £25k, plus excellent industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online. Role of Travel Aftersales Executive: Answer incoming customer phone calls and emails and take appropriate action Input data into the reservation system platform to keep each existing customer record updated Liaise with suppliers to fulfil the customer request e.g. flight seats, airport assistance Work with the Operations team to fulfil customer requests e.g. extra hotel nights, dietary requirements Adopt company policies to resolve customer service issues, post and pre-sale Any other duties that the company requires relating ..... full job details .....