Customer Services AdvisorWe are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.Position: Customer Services AdvisorSalary: £28,357 per annumLocation: Hammersmith with hybrid workingHours: Full time, 35 hours per week including a mandatory office day on TuesdaysContract: PermanentClosing date: Friday 19 December 2025Interview date: Week commencing 12 January 2026About the RoleYou will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.Key responsibilities include:Managing customer enquiries by phone and email, providing clear and accurate informationHandling tenancy and responsive repair queries, raising works orders and keeping residents informedKeeping records and systems updated with detailed and accurate notesLiaising with contractors to ensure repairs are completed efficientlySupporting rent and service charge enquiries, including taking paymentsHelping to manage voids and lettings by keeping applicant information up to dateWorking with colleagues across the organisation to ensure a seamless and resident focused serviceResponding professionally to complaints and helping drive improvements based on resident feedbackEnsuring all work ..... full job details .....