2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you''ll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you''ll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you''ll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK ..... full job details .....