Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK''s critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer''s satisfaction, liaising with the NRTS NOC, field OandM/ customers during the life of the open problem, endeavouring to meet customer contractual SLA''s/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call ..... full job details .....