Bank Switchboard Operator Private Hospital Bank (Zero Hours) Ad Hoc Shifts St MellonsThis position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week.This role would suit someone who:Is looking for flexible work around other commitmentsIs happy to pick up shifts as and when requiredDoes not require fixed or guaranteed hoursAbout the RoleOur Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract.As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures.You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation.Duties and ResponsibilitiesOperate the central switchboard system for multiple hospital sitesDirect calls to appropriate staff and departmentsHandle telephone enquiries in a professional, efficient and consistent mannerEscalate technical or telecom issues when requiredInitiate emergency call procedures (e.g. fire or major incident) when necessaryWho We''re Looking ForExcellent verbal communication skillsCalm and focused under pressureAble to prioritise and multitask ..... full job details .....