Good Afternoon, I am currently representing Lewisham Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Technical Support Officer this role will be: SE6 4RU The right candidate will: Provide collaborative support to service colleagues, assisting with system requirements and navigation. Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary. Design, build, and maintain dashboards to support data-driven decision-making across technical support operations. Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs. Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency. Support the onboarding and training of new team members or customers by sharing technical insights and guidance. Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement. Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support. Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements. We require the following: Proven experience in applications support. Totalmobile knowledge or ..... full job details .....