IT and Data Systems Analyst / Permanent / Birmingham / Start - ASAP / NEGWe''re on the lookout for someone who''s part IT Support, part Data Analyst. You''ll be the go to for supporting our clients internal IT function from troubleshooting laptops to spotting trends in performance data that help us improve operations, marketing, and beyond.This is a varied role where no two days are the same. You''ll combine analytical skills with solid technical knowledge to deliver improvements across systems, software, and reporting.Key ResponsibilitiesKeeping our business tech ticking: support, troubleshoot, and maintain Windows PCs, printers, mobile devices and AV equipmentIssuing and managing IT equipment for new starters and leavers, keeping onboarding seamlessLiaising with external IT suppliers and partners to ensure smooth service deliveryManaging and maintaining key business systems (CRM, ERP, cloud tools)Collecting, cleaning, and transforming data for insights and reporting (hello, Excel and Power BI!)Supporting internal software projects: work with teams to specify and shape new solutionsProviding training, guidance, and documentation to help teams use our systems effectivelyExperience RequiredEssentials:Data analysis or IT systems experienceStrong Excel skills (pivot tables, formulas, etc.)Working knowledge of Power BI, CRM platforms, and general IT troubleshootingExperience of Windows systems, hardware, networking and user supportExcellent communication skillsRelevant IT ..... full job details .....