TandC Manager
Behind every Trusted Adviser is a strong, thoughtful TandC framework - and people who genuinely care about doing the right thing. We''re looking for a Training and Competence Supervisor who believes that regulation and values aren''t opposites, that good governance enables great client outcomes and that developing people is just as important as monitoring processes. This is a central role within a growing TandC function, with real influence across the Adviser population and the chance to shape how competence, confidence and accountability show up every day.What this role is really about This isn''t a box-ticking TandC role. It''s about protecting clients, supporting Advisers and building a culture where high standards feel natural, not imposed. You''ll help ensure the firm''s TandC framework is not only compliant and well-governed, but practical, consistent and aligned with the firm''s values and risk appetite. Your work will directly contribute to better advice, stronger decision-making and a safer environment for both clients and Advisers.What you''ll be doingOwning and maintaining the TandC framework, ensuring policies, processes and records remain current, compliant and consistently appliedMonitoring Adviser competence and TandC adherence, producing clear MI, KPIs and risk indicators and escalating concerns with confidence and judgementSupporting Adviser onboarding, supervision and development through structured assessments, coaching and approved toolsActing as a trusted ..... full job details .....
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