We re seeking a proactive and compassionate Customer Service Administrator to join our client s team on a 6-month fixed-term contract. This role plays a key part in supporting vulnerable customers over the winter months by coordinating access to heating vouchers, warm packs, and energy support. This is a full-time hybrid role with the flexibility of working 2 days in the office and 3 days from home. Whilst training, you may be required in the office more often. Key Responsibilities: Coordinate and distribute essential winter support for customers. Respond to customer enquiries and needs to ensure that the right support and referrals are in place. Manage incoming service enquiries via email and the website, providing timely and accurate responses. Administer and coordinate the delivery, implementation, and monitoring of grants and support programmes. Process finance requests and maintain accurate financial records. Track project progress and outcomes, ensuring all data is accurately recorded and reported. Skills and Experience: Excellent written and verbal communication skills. Empathetic, customer-focused approach with a genuine desire to help others. Strong attention to detail and organisational skills. Ability to work in a fast-paced environment Understanding of confidentiality and GDPR regulations Benefits: 25 Days Holiday + Bank Holidays Chance to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to ..... full job details .....