Your New RoleAre you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move.Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London.You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making.This is a role for someone who doesn''t accept "the way it''s always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement.Key ResponsibilitiesLead and be accountable for operational delivery of the Response Repairs Service across London.Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction.Ensure services are commercially sound, cost-effective and deliver value for money.Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues.Collaborate ..... full job details .....