Job Title: Student Services AdviserLocation: Bishop''s Stortford (CM22 7TD), with WFH on FridaysSalary Range: 24,000 - 25,000 per annumJob Type: Full time, PermanentWorking Hours: Monday to Friday 9.00 to 5.30Simply Academy, one of the UK''s leading providers of financial education, is seeking a motivated and customer-focused Student Services Adviser to join our friendly team at our Bishop''s Stortford headquarters.This role is ideal for someone who enjoys supporting learners, working in a busy administrative environment, and delivering excellent service. You''ll be part of a collaborative team dedicated to helping students succeed throughout their learning journey.About the role:Provide first-line support to students via phone and email, responding to queries promptly and professionallyProcess course enrolments and maintain accurate student recordsAssist with course bookings, certificates, and learning platform accessLiaise with trainers and internal departments to ensure a smooth learner experienceSupport administrative processes across the student lifecycleContribute to maintaining and improving service quality standardsAbout you:Previous experience in an administrative or customer service role (education or training sector experience desirable)Excellent communication and organisational skillsConfident using Microsoft Office and database/CRM systemsA friendly, professional, and proactive approach to workA genuine interest in supporting learners and delivering a positive ..... full job details .....