Neighbourhood Housing Lead - Housing ManagementWe''re currently supporting the recruitment of a Neighbourhood Housing Lead to join a newly restructured Housing Management Team, focused on delivering an outstanding service to residents. This is a fantastic opportunity for a customer-focused, proactive individual looking to make a real impact in their community.The Opportunity:In this role, you''ll take ownership of a local housing patch (typically (Apply online only) homes), becoming the key point of contact for residents and playing a central role in improving satisfaction, trust, and housing outcomes. You''ll support the delivery of a consistent, resident-first service and contribute to shaping a modern housing management approach.Key Responsibilities: Deliver a reliable, consistent service in collaboration with the wider Housing Management team Build and maintain strong, trust-based relationships with residents Proactively identify and resolve issues, ensuring residents feel supported and heard Represent the service across your local patch, aligned with designated local authority areas What We''re Looking For: Strong communication and relationship-building skills Proven ability to solve problems with resilience and a positive attitude Comfortable challenging processes to improve outcomes for residents Highly organised, with excellent time and workload management Experience working with a diverse customer base Confident managing multiple stakeholders Previous ..... full job details .....