Job Title: Customer Success Manager, Telecom CCaaS Location: Manchester Salary: 36,000 - 40,000 basic Industry: Telecoms (specifically CCaaS) Are you passionate about customer success and the cutting edge of telecom technology? We''re looking for an enthusiastic and experienced Customer Success Manager (CSM) to join our client in Manchester. If you thrive on building strong relationships, ensuring clients maximise the value of their investment, and are excited by the dynamic world of Contact Centre as a Service (CCaaS) within the telecommunications sector, this could be the perfect role for you! The Company Our client partners with the leading CCaaS providers including Zoom, Ring Central, NICE, Microsoft + Many more and are empowering businesses across the UK to deliver exceptional customer experiences. They are based in Manchester and pride themselves on our collaborative culture, commitment to technological excellence, and unwavering focus on client satisfaction. They believe in pushing boundaries, fostering growth, and making a real impact in the telecom industry. The Role As a Customer Success Manager, you''ll be the trusted advisor and primary point of contact for a portfolio of our key telecom clients. Your mission will be to ensure their continued success and satisfaction with our CCaaS platform. This isn''t just about problem-solving; it''s about proactively identifying opportunities, driving adoption, and demonstrating the tangible value our solutions bring to ..... full job details .....