1st Line IT Support Analyst - Fixed-Term ContractLocation : Bardon Hill, Coalville, Leicestershire (Onsite)Contract:

Type: 9-Month FTCSalary:

£30,000Working Hours:

Monday-Friday, 9am-5pmAre you a confident, customer-focused IT support professional based in or around Coalville? We''re working with a leading organisation to find a proactive 1st Line Support Analyst to join their team on a 9-month fixed-term contract.This is an onsite role supporting internal users across the business, with a focus on phone-based troubleshooting and excellent service delivery. You''ll be the first point of contact for IT issues, logging and resolving incidents, and escalating where necessary.What You''ll Be Doing:Acting as the first line of support for internal users, primarily via inbound calls.Logging and managing incidents and service requests using ServiceNow.Troubleshooting desktop issues (Windows 10 and onwards), software installations, and network printers.Supporting mobile devices (iOS/Android) and understanding basic network/WAN/LAN technologies.Provisioning user accounts in Active Directory, email systems, and other internal platforms.Escalating tickets where required and monitoring third-party responses.What We''re Looking For:Recent experience in a service desk or IT support role (phone-based support essential).Strong communication skills and confidence dealing with users of all technical levels.A proactive, professional attitude with the ability to manage and prioritise multiple incidents.Technical understanding of PC hardware, software installations, and mobile device support.Familiarity with tools like ServiceNow, Active Directory, and ghost imaging (preferred).Excellent customer service mindset and team-player mentality.Additional Info:You must be based locally in or around Coalville, as this is a fully onsite role.Must have the right to work in the UK and be able to pass BPSS vetting checks.The position is ideal for someone who thrives in a fast-paced service desk environment and is looking to build on their experience with a reputable organisation.If this sounds like a good fit, we''d love to hear from you. Apply now and one of our team will be in touch with you to discuss the role in more detail.

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