OverviewThe National Operations Manager (NOM) is a newly created, high-profile leadership role within the Environment Agency (EA). They will lead our National Operations Centre (NOC) and the nationwide incident response staff as they anticipate, assess, mitigate and respond to varied and complex incidents and risks, carrying out our statutory duties under the Civil Contingency Act 2004, adhering to Cabinet Office best practice.ResponsibilitiesHold the responsibility for the Command, Control and Communications of our multi-disciplined incident response and the effective deployment of our mobile response assets. Translate strategic and tactical priorities into clear, outcome-focused objectives and provide briefings for senior leaders; including Government and partners to fulfil our public and environmental protective duties.Gather intelligence and develop situational awareness to provide the organisation with a deep understanding of threat, capability, strategy and political nuance. Direct investigative work, information analysis and intelligence development, and oversee the production of intelligence products, technical papers and risk assessments tailored for various audiences (Executive Directors, partner organisations, Government/Ministers).Support the Executive Director of Operations with the management of operational risk, ensuring a comprehensive understanding of technical and political issues and cross-government coordination. Act as a single point of contact for high-security engagements and be suitably vetted to represent the EA at COBR meetings.Support the evolution of National Operations Centre capabilities and embed them in the business. Deliver senior Incident Management and Resilience portfolios of work as directed.The EA is committed to an inclusive workforce and to reflecting the communities we serve.The TeamYou’ll be part of a team of six NOMs, reporting to an accountable Deputy Director within the Incident Management and Resilience Directorate alongside 400 colleagues.Purpose and PrinciplesPlan for changing risk: Make the biggest impact by being ready for the greatest risksCollaborate to inspire action through partnership: People take action to reduce the impact of incidentsRespond to the climate emergency: Deal effectively with frequent and complex incidentsExperience/Skills RequiredEssential CriteriaExperience of incident management, leading/improving a fast-paced operational delivery service, managing competing priorities, high user expectations, resource constraints.Analytical skills to evaluate data from various sources and to identify benefits/risks to make well-considered judgments and decisions.Ability to communicate and influence effectively at all levels, translating strategic and tactical priorities into clear, outcome-focused objectives and guiding team culture and expectations.Represent the function in internal and external forums, including meetings, committees, and panels.Practiced in inclusive leadership, role-modeling values to drive a high-performing culture with governance, risk management, productivity and positive people outcomes.Experience delivering successful change and continuous improvements, and building strong relationships with key stakeholders.Desirable CriteriaExperience operating in confidential environments, handling sensitive intelligence.Contact and Additional InformationFlexible hours are available through blended home/office working. Travel and occasional overnight stays are required, with attendance at the Bristol office. Shift working is required (earlies/lates/weekends/on-call).How to ApplyPlease provide:An anonymised CV containing your job history and key achievements (maximum 3 pages).A Personal Statement explaining your motivation for applying and how you meet the Essential Criteria and competencies: Leads People / Takes Decisions and Solves Problems / Influences and Persuades Others / Focuses on Efficiencies / Innovation and Quality (maximum 2 pages).We will hold a briefing call on 15/09/2025. Interviews are in person in Bristol week commencing 13/10/2025. Further details are in the NOM Information Pack. Any questions: IMX@environment-agency.gov.uk.Role-specific requirementsRecognised professional tactical or strategic incident management command training (e.g., JESIP Multi-Agency Gold Incident Command) or equivalent.Role-specific professional membershipsMembership of a relevant professional institution (e.g., UK Resilience Academy, Emergency Planning College, CIWEM, ICE, Royal Geographical Society).The Environment Agency is not part of HM Civil Service. If you are applying from the Civil Service or local government, your status may affect eligibility for continuous service or redundancy calculation. If unsure, consult your HR team. We welcome flexible working arrangements and guarantee an interview to eligible applicants with a disability under our Guaranteed Interview Policy.The Environment Agency, a Non-Departmental Public Body, uses Central Government frameworks for recruitment. For supplier inquiries, visit the Crown Commercial Service information page.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Management and ManufacturingWe are posting additional opportunities in related roles and locations.

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