Job Title: Helpdesk ManagerLocation: Pencoed, South Wales, UK (on-site)Salary: 35,000 per annumJob Type: Full time, PermanentWorking Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times)About Flotek:Flotek Group are the fastest growing Tech Company providing IT and Comms technology to small and medium businesses.We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.About the Role:As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders.Key Responsibilities:Deliver Exceptional Customer Support: Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service.Manage and Support Remote Team Members: Implement strategies to keep remote staff engaged, productive, and connected, fostering a strong team dynamic across locations.Develop and Motivate the Team: Recruit, train, and mentor both remote and in-office helpdesk employees, ensuring alignment in goals and support quality.Lead with Empathy and Excellence: Promote a culture of ..... full job details .....